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20.Operational CRM applications include tools for . Week 6 Homework. 1.What will you need to understand and measure for an effective reengineering project? Analytical CRM supports organizational back-office operations and analysis. It deals with all the operations and processes that do not directly deal with customers.

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Enterprise Systems: SCM, CRM Operational CRM

  • CRM Pointers for Gaining connectivity between two or more software applications

    CRM is the acronym for the term “Customer Relationship Management”. Customer relationship management tools include software and browser-based applications Customer Relationship Management, Second Edition. Uploaded by. P. Ramzy. Download with Google Download with Facebook or …

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